Senior HR Executive at Womenfreelancer
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Executive - Customer Service - Auto (0-2 yrs)
Job Summary :
Work Exp : Fresher/min 6 months Experience
Qualification : HSC / Any Graduate
Salary : No Bar
Responsibilities and Duties :
- Answering calls politely and professionally to provide information about services and products.
- Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
- Processing or taking orders
- Follow up to ensure that appropriate action has been taken on customer requests and complaints.
- Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
- Performing the registration process for clients without any errors.
- Make reminder calls to clients, send follow-up emails and schedule appointments.
- Always perform timely performance evaluations and initiate appropriate action if needed.
- Assisting with Client Services as needed according to situations and demands.
- Letting the customer know the cause of the problem and resolving the same with adequate information and help.
- Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.
- Analyzing customer needs and recommending products based on those needs.
- Self-motivated and Self-driven.
Required Experience, Skills, and Qualifications : Fresher/min 6 months experience
Job Type : Full-time
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
