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21/10 Neha gupta
Sr Recruiter at OnlyGeniuses

Views:43 Applications:16 Rec. Actions:Recruiter Actions:0

Executive - Customer Service (2-6 yrs)

Noida/Greater Noida/Delhi NCR/Ghaziabad Job Code: 349254

Roles & Responsibilities :

- To administer bookings through various channels including our own website, Airbnb, VRBO and others.

- Maximise rental revenue for our property owners by proactively engaging with potential guests through our enquiry channels, online chat and telephone.

- Provide excellent telephonic and email support to our leisure and business guests at various touch points during their stay.

- Provide support to guests who may have issues and sometimes to resolve problems.

Requirements :

- Must have worked with Airbnb, Booking.com, Vrbo and another booking portal, especially in properties listed with different site.

- You will need to be an excellent communicator (both written and verbal) to provide exceptional guest support

- Ability to work independently and as a part of Team

- Willingness to learn and adapt new challenges

- High level of attention to detail

- Good IT skills

- Self-driven, self-motivated, proactive

- Engaging and out-going personality

- Willingness to go the extra mile

- Your working week

- Typical working day is UK business hours, Hybrid work

- Candidate will be required to sometimes communicate and assist with guests out of hours

What's on Offer?

- Opportunity within a company with a solid track record of performance

- Flexible working options

- Fantastic work culture

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