Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Service (2-4 yrs)
- Opportunity to make a positive impact
- Fantastic work culture
- Attractive Salary & Benefits
We are hiring for a rapidly growing On-Demand Laundry and Dry-Cleaning service company. They provide an affordable and convenient way of getting your laundry & dry-cleaning done right at your finger-tips.
The Job :
Key responsibilities areas :
- A customer service executive should be able to interact with a customer and immediately get the context of their problem. CS Executive should have deep inclination towards learning the new product/service to build sound knowledge of the same, which will help them to suggest a solution to the customer right away.
- In the event, if the issues are beyond the immediate the scope of the executive, they should learn to escalate the problem to the right internal teams(s) and make sure to follow up the progress of the escalation and keep customer updated all the time.
- Take ownership of the customers issues
- Troubleshoot problems and see them through to resolution
- Escalate unresolved issues to the appropriate internal teams
- Collect prompt and accurate feedback from customers
- Document knowledge in the form of solution articles for future use
- Master the CS ticketing tool, email and phone etiquette
Ideal Candidate :
Key Competencies :
- Excellent communication skills both written and spoken
- Competent computer knowledge along with MS excel & word
- Ability to multitask
- Attention to details
- Ability to honor deadlines
- A proactive approach to support
- A terrific team player