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17/03 Heena
Recruitment Consultant at Synapse Search Partners

Views:51 Applications:15 Rec. Actions:Recruiter Actions:4

Executive - Customer Service (2-4 yrs)

Mumbai Job Code: 115244

Customer Service Representative

What is the role of a Customer Service Representative?

We are currently seeking a motivated, enthusiastic, and reliable Customer Service Representative to join our ever-growing team of professionals. In this role, you will interact with prospective customers one-on-one on a daily basis, addressing concerns and fielding questions.

Responsibilities

- Manage large amounts of outbound calls (for US) based clients.

- Identify prospective customers for the legal accounts.

- Identify and assess customers- needs to achieve satisfaction.

- Build sustainable relationships and trust with customer through open and interactive communication.

- Keep records of customer interactions, process customer accounts and file documents.

- Follow communication procedures, guidelines and policies.

- Take the extra mile to engage customers.

- Provide and manage reports / data.

Requirements

- Graduate/HSC with minimum 2 years of experience.

- Proven customer support experience or experience.

- Exposure to handling queries with international clients (US / UK).

- Customer orientation and ability to adapt/respond to different types of customers.

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

What's in it for you?

- Being a part of the company doing something really amazing & redefining stuff.

- Opportunity to grow and expand the vertical.

- Learning & growing far beyond your current horizon.

- Exposure to working on large, international level work.

- Working with international experts.

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