Executive - Customer Service (1-5 yrs)
Role: Customer Service Executive
Location : Bangalore- HSR Layout
Job Responsibilities :
- Responsible to handle customer queries-inbound and outbound
- Reaching out via phone/email/social media to connect with prospective customers
- Identify and follow-up on customer queries and qualify opportunities by providing appropriate levels of information at the right time
- Create target prospects lists and penetrate key accounts by outbound prospecting
- Cold call into prospects generated by a variety of outside sources
- Understand prospects needs and requirements
- Perform effective online training to merchants
Experience :
- Should have experience of 1-5 years in inside sales/sales/BD
- Excellent communication skills, teamwork skills, adaptability computer skills
- Soft Skills (Pitching, Probing, Objection Handling, Rapport Building)
- Proficient in professional business conversational etiquette
- Ability to multi-task, prioritize, and manage time effectively
- Empathy as an inherent value in understanding customer queries
- Should be able to provide white-glove service to customers/merchants
- Sensitive and smart to answer merchant and customer queries
- Candidates with immediate joining or 10-15 notice may only apply.
Why join ShopSe?
- Be part of fastest growing industry
- High growth and rewarding career
- Competitive salary
Job Types : Full-time, Permanent
ShopSe is a FinTech company, proudly made in India - transforming dreams and providing the means to fulfill them.
ShopSe is solving affordability for consumers at point of purchase. Retailers across India are providing the benefit of ShopSe's Instant EMI solution with best-in-class experience to their customers. ShopSe is a digital partner for leading financial institutions (Banks, NBFCs) of India.
We are featured in - 30 Startups to Watch- by inc42
Nisha Mehta
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