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25/05 Kavita
Senior Executive at Skyleaf Consultants

Views:16 Applications:8 Rec. Actions:Recruiter Actions:1

Executive - Customer Service (1-3 yrs)

Goa Job Code: 274487


- Efficient In making outbound calls

- Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid, and complete information by using the right methods/tools

- Meet personal/customer service team.

- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents

- Follow communication procedures, guidelines, and policies

- Take the extra mile to engage customers

Requirements :

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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