Executive - Customer Service (1-2 yrs)
Mandatory Language - English & Hindi (Excellent communication in verbal and written)
Loc. - Bangalore
Exp. - 1 - 2 yrs only (From CSE Industry)
NP - Immediate - 7 days
Shift - Rotational Shift / (Work From Office Job)
Education - graduate
Salary - Handsome Salary Package
Roles & Responsibilities :
1. Provide exceptional support on chats/ emails & calls to provide resolution to the query and obtain details of complaints.
2. Clarify Customer requirements; probe for and confirm understanding of requirements or problems.
Handling escalations and complex queries
3. Keep records of customer interactions and transactions, recording details of inquiries.
4. Follow up to ensure that appropriate actions were taken on customers- requests.
5. Refer unresolved customer grievances or special requests to designated departments for further investigation(Operations/Tech/Product etc.)
6. Strong customer service approach to dealing with people at all levels internal and external
7. Ability to work effectively in a team environment Pleasant, professional, and courteous personality
HR
9457230918
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