Labworldplus Health Diagnostic Services - Executive - Customer Service (1-18 yrs)
Overview:
A growing, unique, premium preventive diagnostic center conceptualized, owned and managed by many consultant pathologist and microbiologist requires a customer service executive who has excellent communication and interpersonal skills.
Responsibilities:
- Overseeing the customer service process.
- Resolving customer complaints, timely follow ups when required, manage data base of all transactions and interactions.
- Creating policies and procedures for tracking the pick-up of samples, keeping the track of all reports.
- Planning the training and standardization of service delivery.
- Possessing excellent product knowledge to enhance customer support.
- Escalate unresolved queries to respective departments for accurate redressal
Qualifications and skills:
- Graduation is a must
- People with 0-3 years- work experience (healthcare preferred)
- Good listening and problem solving skills.
- Good interpersonal skills (knowledge of conflict resolution technique preferred).
- Knowledge of CRM system, basic computer skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
