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05/06 Tejaswini Goud
Executive - Talent Acquisition at SGS Technical Services Pvt. Ltd

Views:25 Applications:15 Rec. Actions:Recruiter Actions:5

Executive - Customer Service (0-5 yrs)

Bangalore Job Code: 329019

Location : Bangalore, India

Experience Required : 6 months in international process

Job Summary :

We are seeking a motivated and customer-oriented Customer Service Executive with experience in handling international customer service processes. The ideal candidate will be responsible for managing customer queries, providing solutions, and ensuring a high level of customer satisfaction.

Key Responsibilities :

- Customer Interaction : Handle inbound and outbound calls, emails, and chats from international customers.

- Issue Resolution : Provide accurate, valid, and complete information by using the right methods/tools to resolve customer issues and complaints.

- Customer Relationship Management : Build sustainable relationships and trust with customers through open and interactive communication.

- Process Adherence : Follow communication procedures, guidelines, and policies. Ensure adherence to company policies and processes.

- Data Management : Keep records of customer interactions, process customer accounts, and file documents.

- Feedback and Improvement : Take the extra mile to engage customers and gather feedback to improve the service process.

- Team Collaboration : Work collaboratively with team members and other departments to improve the overall customer experience.

Required Skills and Qualifications :

- Experience : Minimum 6 months of experience in an international customer service process.

- Education : Bachelor's degree or equivalent.

- Communication : Excellent verbal and written communication skills in English.

- Technical Skills : Proficiency in MS Office (Excel, Word, PowerPoint). Familiarity with CRM systems and practices.

- Problem-solving : Strong problem-solving skills and the ability to think analytically.

- Adaptability : Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.

- Customer Orientation : Strong customer service orientation and the ability to adapt/respond to different types of customers.

- Availability : Willingness to work in rotational shifts, including nights and weekends, as required.

Preferred Qualifications :

- Additional Languages : Proficiency in additional languages is a plus.

- Technical Support : Experience in technical support or IT-related customer service.

- Certification : Certification in customer service management or related field.

Benefits :

- Competitive salary package.

- Health insurance and other benefits.

- Opportunities for professional growth and development.

- A supportive and dynamic work environment.

If you are passionate about providing excellent customer service and are looking to be part of a dynamic team, we encourage you to apply for this exciting opportunity in Bangalore.

How to Apply :

Please send your resume and a cover letter detailing your relevant experience to also I am at +91-9109910173] with the subject line "Application for Customer Service Executive - Bangalore".

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