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16/06 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:39 Applications:25 Rec. Actions:Recruiter Actions:13

Executive - Customer Service (0-5 yrs)

Mumbai Job Code: 218585

- Opening within a company with a solid track record of success

- Join a market leader within Telecommunications

- A role that offers a breadth of learning opportunities

We are hiring for a Technology & BPM organization, focused on Process Improvement, Cost Reduction, Increasing Revenue & Superior Customer Experience.

The Job :

Key responsibilities areas :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidates :

Key Competencies :

- You have at least 1 year experience within a Customer Service role, ideally within the Telecommunications industry or Fresher.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You are adaptable and thrive in changing environments

- You are highly goal driven and work well in fast paced environments

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