We have urgent opening as Customer Service Executive for Mumbai location.

Brief :

Designation: Customer Service Executive

Age: Below 28 Years

Qualification: Graduate/ Post Graduate

Experience - Min. 1 year(Face to Face Customer Handling)

Location - Bangalore

- English communication is must-

Customer Service Representative Job Responsibilities :

- Serves customers by providing product and service information; resolving product and service problems.

- Should have handled customer queries through calls and emails.

- Should have excellent writing, communication skills & grievance handling skills with basic excel knowledge

Customer Service Representative Job Duties :

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.

- Opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem;

- Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Maintains financial accounts by processing customer adjustments.

- Recommends potential products or services to management by collecting customer information

- Analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.

- Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Skills and Qualifications:

- Customer Service

- Product Knowledge

- Quality Focus

- Problem Solving

- Market Knowledge

- Documentation Skills

- Listening Skills

- Phone Skills

- Resolving Conflict

- Analyzing Information

- Multi-tasking

Please contact F. Rahim in case of any query on Mobile: 0788-4901008

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