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30/09 Dipanita Chakraborty
Assistant Manager- Talent Acquisition at Tabitha Services

Views:113 Applications:45 Rec. Actions:Recruiter Actions:0

Executive - Customer Service (0-1 yrs)

Gurgaon/Gurugram Job Code: 346362

Position Title: Customer Service Executive

Location: Gurugram

Position Overview:

As a Customer Service Executive, you will be the first point of contact for our customers. Your primary responsibility is to provide exceptional service, resolve inquiries, and ensure a positive customer experience. You will handle various customer interactions through phone, email, and chat, demonstrating professionalism and a commitment to customer satisfaction.

Key Responsibilities :

- Respond promptly and effectively to customer inquiries and complaints via phone, email, and chat.

- Provide accurate information about products, services, and policies.

- Resolve customer issues efficiently, ensuring a high level of satisfaction.

- Maintain customer records by updating account information.

- Identify and escalate complex issues to appropriate departments.

- Follow up on customer interactions to ensure resolution.

- Achieve and maintain required performance metrics, such as response time and

customer satisfaction scores.

- Collaborate with team members to improve overall customer service quality.

- Stay updated with product knowledge, company updates, and industry trends.

Qualifications:

- High school diploma or equivalent; a bachelor's degree is a plus.

- Proven customer service experience, preferably in a call center or customer support environment.

- Excellent communication skills, both verbal and written.

- Strong problem-solving skills and attention to detail.

- Ability to handle stressful situations calmly and professionally.

- Proficiency in using customer service software, databases, and tools.

- Ability to multitask and manage time effectively.

- Flexibility to work in shifts, including weekends and holidays if required.

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