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27/05 HR
Manager at Pure IT Solns

Views:26 Applications:10 Rec. Actions:Recruiter Actions:10

Executive - Customer Service (0-1 yrs)

Mumbai Job Code: 274896

Fresher or Experience candidate both can apply.

Male or Female both are welcome.

Average, Basic, Good English Speaking or Excellent English Speaking.

Salary depends upon the final interview or process selection.

Job nature only Lead Generation Process (Convince to the customer for Appointment)

Salary Fixed on Attendance.

Huge incentives as per performance.

EDUCATION : HSC Passed or Above

AGE :18 Years to 38 Years

TRAINING : 6 Working Days

ROUND OF INTERVIEW :


HR Round (Check qualification, Age, Communication Skills, Stability, Salary and Traveling.)

Operation Round (Stability, Communication Skills.)

- Provide prompt and professional customer support ensuring their needs and inquiries are addressed effectively.

- Engage in active listening and excellent communication skills to understand customer requirements, provide accurate information, and offer appropriate solutions.

- Resolve customer complaints or issues promptly and professionally, following established procedures and guidelines.

- Collaborate with cross-functional teams to escalate and resolve complex customer problems, ensuring timely and satisfactory resolutions.

- Utilize excellent sales and upselling techniques to promote products or services to customers, maximizing revenue opportunities.

- Stay updated on product and service knowledge, as well as company policies and procedures, to provide accurate and up-to-date information to customers.

- Meet or exceed individual and team performance targets, including key performance indicators (KPIs) related to customer satisfaction, productivity, and quality standards.

- Conduct follow-up activities with customers to ensure their satisfaction and foster long-term relationships.

- Adhere to company policies, procedures, and guidelines at all times to ensure a professional and compliant work environment.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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