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08/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:27 Applications:21 Rec. Actions:Recruiter Actions:11

Executive - Customer Relationship - IT (1-2 yrs)

Noida/UP Job Code: 299657

- Opportunity within a company with a solid track record of performance

- Attractive Salary & Benefits

- Passionate and collaborative team that values excellence, supports each other, and believes in a customer-centric approach.

- Parking, Medical, Lunch and Insurance Benefits

- Our client is India's online accounting software for small businesses. Align Books integrates orders, sales, and accounting while offering multi-currency support and seamless branch alignment. Leverage our skilled community of professionals to elevate your business. With unmatched expertise, we redefine accounting and billing software in India.

The Job :

You will be responsible :

- To manage both inbound and outbound phone calls to manage customer experience

- Use the opportunity of customer touch point to generate new Sales leads.

- Prompting clients to upgrade their existing packages and to purchase add-ons.

- Act as point of contact for complaints and escalate issues further as appropriate.

- Study competition to innovate sales pitch to retain customers.

- Rejuvenate attrite relationships and walk the extra mile to engage with customers.

- Resolve any customer complaints promptly and professionally, commensurate to the policy laid down by the company.

- Meet personal/customer experience team sales target and call handling quotas.

- Follow communication procedures, guidelines, and policies.

Ideal Candidate :

- Proven 1- 2 years of customer service experience and accounting will be preferred.

- Proven track record of over-achieving budgets.

- Familiarity with CRM Systems and Practices.

- Strong phone contact handling skills and active listening.

- Excellent communication & presentation skills.

- Ability to multitask, prioritize and manage time effectively.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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