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18/09 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:15 Applications:8 Rec. Actions:Recruiter Actions:4

Executive - Customer Relationship - IT (1-2 yrs)

Noida/UP Job Code: 292439

- Opportunity within a company with a solid track record of performance

- Attractive Salary & Benefits

- Passionate and collaborative team that values excellence, supports each other, and believes in a customer-centric approach.

- Parking, Medical, Lunch and Insurance Benefits

- Our client is India's online accounting software for small businesses. Align Books integrates orders, sales, and accounting while offering multi-currency support and seamless branch alignment. Leverage our skilled community of professionals to elevate your business. With unmatched expertise, we redefine accounting and billing software in India.

The Job :

You will be responsible :

- To manage both inbound and outbound phone calls to manage customer experience

- Use the opportunity of customer touch point to generate new Sales leads.

- Prompting clients to upgrade their existing packages and to purchase add-ons.

- Act as point of contact for complaints and escalate issues further as appropriate.

- Study competition to innovate sales pitch to retain customers.

- Rejuvenate attrite relationships and walk the extra mile to engage with customers.

- Resolve any customer complaints promptly and professionally, commensurate to the policy laid down by the company.

- Meet personal/customer experience team sales target and call handling quotas.

- Follow communication procedures, guidelines, and policies.

Ideal Candidate :

- Proven 1- 2 years of customer service experience and accounting will be preferred.

- Proven track record of over-achieving budgets.

- Familiarity with CRM Systems and Practices.

- Strong phone contact handling skills and active listening.

- Excellent communication & presentation skills.

- Ability to multitask, prioritize and manage time effectively.

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