Executive - Customer Relationship - Healthcare (1-3 yrs)
Job Description :
- Connecting with our existing customer over the calls.
- Understanding clients concern and providing them with the appropriate solutions
- Resolve customer complaints and issues effectively, demonstrating empathy, patience, and professionalism at all times.
- Build and maintain strong relationships with customers, fostering loyalty and trust through exceptional service.
- Act as the primary point of contact for inquiries, complaints, and requests, ensuring a positive and seamless customer experience.
- Traya is the only company in India that provides a holistic treatment for hair loss by targeting its root causes. We provide personalised plans that are prescribed by doctors with trusted ingredients. More than 2,00,000 customers are on the Traya regime and have seen desired results.
- Our journey began with one of our founders, Altaf, who approached a number of doctors specializing in Ayurveda and Dermatology in search of a fortified, long-lasting solution to hair loss. As we progressed, we encountered hundreds of clinical trials, scientific research papers and cracked the science behind hair loss and how it can be managed with utmost efficiency. We're here with a vision that drives us to find the best cure for our clientele and help them live a happier and better life.
- Root Causes : Hair loss is complex and cannot be treated unless one addresses the root causes of hair loss. We believe that one single product cannot bring about significant results, which is why we offer holistic treatment plans that remedy your underlying root causes.
Doctor Prescribed : Doctors are involved right from the start and we make sure that it stays that way. We have a medical team of doctors from each branch of science Dermatology, Ayurveda and Nutrition who work together on formulating the best hair loss treatment.
Customized Plans : We strongly believe that no two cases are the same and so we've incorporated it into the way we treat hair loss. Our products are altered according to clientele needs and requirements.