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05/12 Meenakshi
Director at Recruiting India

Views:9 Applications:10 Rec. Actions:Recruiter Actions:0

Executive - Customer Relationship - BPO (4-6 yrs)

Navi Mumbai Job Code: 246824

- Attending to all client phonecall enquiries received from newspaper inserts, references, newspaper ads or marketing activities

- Validation of client information as per our criteria and recording of the same in internal databases

- Fix appointments of the clients for the experience centre visits. Meet and greet them once they visit

- Be the intermediary between them and design teams for initial requirements

- Post the initial conversation the CRE would schedule and coordinate the meetings with the client.

- Give a tour of the experience centre if needed

- The CRE shall follow up with the client and reschedule if case another visit is needed and give heads-up to internal teams regarding the same

- The CRE shall keep a record and maintain the data of all the meetings and visits in a diligent manner

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