Role Manager : Customer Relationship Executive

Location : Ahmedabad(Singhu Bhawan)

Experience : 3 - 5 years in customer care role

Industry : Fashion & lifestyle e-Commerce

Responsibilities :

- To manage & co-ordinate all customer related aspects of the company & to provide support for the top-level executive.

- Seamless management & coordination with the customer, designers, logistics company & other related departments, from the time the orders are placed till the time the order is received by the customer. Any returns/refunds & exchanges will also be managed to ensure customer satisfaction keeping in mind the company's gain. With your analytical skills, also understand how to manage a customer query.

- Responsible for giving directions to subordinates for proper packaging & quality control of the product as well & ensuring customer retention & smooth operations of the orders generated on the website.

- Any sales queries received will be handled and dealt with your promptness and vision of increasing sales.

- Handling customer queries and offering services across social media platforms as well

- Handling end-to-end customer communication across all channels to convert sales, address complaints and provide a satisfactory resolution. Work closely with the deliveries. Offer a premium experience for all customers.

- Handling customer-related queries and developing programs to enhance customer engagement and outreach. Working towards ensuring a cordial and pleasant shopping experience for each customer.

Skills :

- Excellent Telecommunication skills (in English) & Computer Savvy, Adaptability, Sincere and hardworking, Persistent & ability to judge the buyer profile

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