07/02 Mamta Arya
Founder at Connecting Right Dots

Views:31 Applications:5 Rec. Actions:Recruiter Actions:4

Executive - Customer Relations (2-4 yrs)

Gurgaon/Gurugram Job Code: 62505

About EnglishHelper-

EnglishHelper- is a global education company that offers innovative, technology enabled solutions to improve English proficiency. EnglishHelper- is seeking to make a difference by helping people improve English skills as relevant to their context.

The company is committed to providing technology enabled learning, in an affordable way, to large numbers of people across a range of user groups. Customers of EnglishHelper- products and solutions include individuals, schools, companies, training and skill building organisations. The unique research-based products of EnglishHelper- are powered by deep expertise in the areas of Artificial Intelligence and Computational Linguistics.

Visit us at: www.englishhelper.com



Job Description

EnglishHelper- is expanding its footprint rapidly. The incumbent's key role will be to manage daily operations of EnglishHelper- s online learning solutions. S/he will work closely with senior management and partners of the company to coordinate and oversee customer success, teacher operations, partnerships and a variety of on-demand activities. The responsibilities will include (but are not limited to):

- Developing in-depth understanding of EnglishHelper- products and Customer service activities

- Tracking and ensuring daily teacher operations

- Undertaking customer satisfaction related tasks

- Supporting teacher hiring and training
Qualifications & Experience :

Graduate / Post Graduate - Business Administration

Relevant experience of 2 - 4 years in Customer Operations

Competencies & Skills

- Proficiency in Microsoft Office

- Excellent verbal and written communication skills

- Must have knowledge about digital products

- Attention to detail and ability to multi-task

- Ability to working effectively with cross functional teams

- Ability to work with data and basic analytical skills

- Discipline and accountability

Reporting :

The position reports into Vice President

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