- Adherence to all environment, health, safely, security measure for people, properly, cars.

- Effective communication with sales on any customers related query/issue.

- Coordinate with accounts department to clear the Gate pass and sending the cleared gatepass to Delivery department. Handling all telephone related calling as per principals norms.

- Introduces relevant members to the customers during delivery of the vehicle.

- PVF-1 Proper timely calling, capturing VOC and resolving any queries

- PTF-1 apprehension/ doubts/ queries/ issues.

- Managing all findings, sharing with relevant heads and preparing list of repeated offenders.

- Timely synopsis, analysis of PVF, PTF, Contract calling, PSF & 21st day calling (all Min. 80% target).

- Keeping Delivery bags ready & Sending EW/ RSA to the customers.

- Highlighting any select sales personnel having more complaints.

- Informing respective department for which complaint is generate.

- Works with all dealership departments to achieve team goals.

- Resolve all customers complaints by ensuring regular follow-up with other departments.

- Maintain highest professional representation.

- Adherence to all environment, health, safely, security measure for people, properly, cars.

- Handling all telephone related calling as per principal's norms.

- Introduces relevant members to the customers during delivery of the vehicle.

- PVF-1 Proper timely calling, capturing VOC and resolving any

- PTF-1 apprehension/ doubts/ queries/ issues.

- Contract Calling : 2

- PSF : 3

- 21 day calling

- Test drive calling

- MTOC calling

- Managing all findings, sharing with relevant heads and preparing list of repeated offenders.

- Works with all dealership departments to achieve team goals.

- Resolve all customers : complaints by ensuring regular follow-up with other departments.

- Maintain highest professional representation

- Adherence to all environment, health, safely, security measure for people, properly, cars.

- Taking discount approvals from HOD's

- Login bookings, punching accessories in EDMS.

- Checking customer documents properly before giving file for invoicing to accounts department.

- Coordination with all departments in case of any query raised before invoicing.

- Coordinate with Insurance & Rto Department for registration process.

- Maintaining car invoice register and updating on daily basis.

- Daily updating to Customer Relation Manager, EDMS file login. Invoicing, Vehicle number.

- Coordinating for Tax pay with account dept. & for Full Payment received details with Business analyst for further process.

- Coordinating with Stockyard Incharge for transport POD copy-

- If we found that you are not fulfilling company's expectation within 6 months, then we can ask you to leave the job without any notice period from company's side.

- If any in disciplinary or if not satisfactory as per Company policy and work, company can take an immediate action - (can ask to leave the job).

- Interact/Respond/Communicate with all internal /external customers either in person or on phone/mail promptly and professionally.

- Provide excellent exceptional experience to all customers.

- Pro actively interacts with service/ sales teams to achieve their objectives.

- Demonstrate professional wow behavior with customers/colleagues.

- Effective communication with sales on any customers related query/issue.

- Coordinate with accounts department to clear the Gate pass and sending the cleared gatepass to Delivery department.

- Handling all telephone related calling as per principal's norms.

- Introduces relevant members to the customers during delivery of the vehicle.

- Works with all dealership departments to achieve team goals.

- Resolve all customers- complaints by ensuring regular follow-up with other departments.

- Maintain highest professional representation.

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