Vice President at Rafaga Infoknowledge Pvt. Ltd.
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Executive - Customer Relation (2-3 yrs)
Job Profile :
- Establish and maintain positive relationships with existing and tentative clients.
- Provide prompt, efficient, and satisfactory responses to customer queries related to new requirements, existing orders, and orders under work in progress.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing customer experience journey.
- Manage customer interactions, after sales, during the installation till hand over of site across various channels, including email, phone, and social media.
- Support successful customer retention initiatives, such as customized marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimized.
- Follow up with customer for payment at various stages of project.
Qualification :
- Bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
- Fluency in English, Hindi and at least one regional language.
