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01/11 Ankur Aggarwal
Director at Upamp Solutions

Views:241 Applications:28 Rec. Actions:Recruiter Actions:12

Executive - Customer Experience - IT (0-3 yrs)

Gurgaon/Gurugram Job Code: 96864

You will:

- Satisfactory responses to all apps user base queries, respond within a defined turnaround time.

- Will be responsible for supporting Android, iOS, Window, Mac, and other applications.

- Will be responsible for play store and apple store support.

- Will need to respond to approximately 200 emails per day.

- Provide weekly summary reports for the trending issues and analysis on top case reasons with respect to each WB product.

- Should be proactive in flagging and escalating any upcoming issues/trends/customer responses etc. to engineering team

- Review all feedback emails and send respond within 24 hours (goal).

- Follow-up with customers to get more information as needed.

- Work five days a week, two of those days are Saturday and Sunday.

- Work hours to overlap US Team's hours.

You have:

- Strong written and verbal communication skills

- 0 to 1 years of experience, preferred computer science background

- Familiarity with UserVoice platform would be a plus, but is not required

- Flexible to work some night hours to align with US team

- Flexibility to work from home

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