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14/01 Divya Verma
Recruiter at Team Recruit Consultancies

Views:132 Applications:25 Rec. Actions:Recruiter Actions:3

Executive - Customer Experience - eCommerce (1-2 yrs)

Delhi Job Code: 106102

An E-commerce retail brand is hiring for the position of Customer Experience Executive.

Experience: 1-2 years

Qualifications required: Minimum qualification is 10 + 2 and a college degree in a related field of study

Desired Skills:

- Action oriented, self-disciplined and organized

- Effective time management skills and ability to prioritize work time to ensure productivity and department standards

- Ability to communicate clearly with both internal and external customers

- Fluent in English

- Good comprehension skills - ability to clearly understand and address customer issues appropriately

- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer


- Good typing skills

Preferred Criteria:

- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

- Experience working in a customer service environment for at least 6 months would be ideal but not necessary.

- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

- Ability to empathize with and prioritize customer needs

- Demonstrates interpersonal skills with a diverse customer base

- Demonstrates conflict resolution, negotiation, and de-escalation skills

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary

- Ability to determine customer needs and provide appropriate solutions

- Maintain regular and reliable attendance, including the daily schedule as assigned

- Flexible with the working schedule; may be expected to work weekends, holidays and events

Problem Solving Skills:

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

- Ability to approach problems logically and rationally

- Action oriented and self-disciplined

- Organized and detail-oriented

- Ability to quickly and effectively prioritize work time in various departments to meet business need

- Ability to maintain composure in highly escalated situations

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