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26/04 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:105 Applications:58 Rec. Actions:Recruiter Actions:24

Executive - Customer Experience - eCommerce (0-10 yrs)

Anywhere in India/Multiple Locations Job Code: 157031

- Join one of the fastest growing women social network in India

- Opportunities for career growth & development

- Potential to convert to a permanent job

- Backed by multiple investment firms, our client is a fast-growing social network connecting women from all walks of life. They aim to empower married women by offering relatable content in multiple native languages and providing a platform for them to connect and influence each other. They currently have a strong community and have seen millions of app downloads and website visits.

The Job :

This will be a remote role and will require you to :

- Call customers for 200-250 minutes/day and managing 70-100 calls/day

- Be comfortable with Browsers, EMail, Microsoft Office tools, Google suite, etc.

- Have an energetic, confident, and friendly personality

- Handle escalated issues related to ecommerce business operations

- Ensure positive customer experience

The Profile : 

- You are fluent in Hindi and one other language (Kannada/Tamil/Telugu/Malayalam Bengali/Gujarati) to be able to communicate with customers in the region
- You have a laptop and good internet connection at home.

- You are organized and have good communication skills.

- You can work with minimal supervision and multi-task effectively.

- You have sound computer skills (Word & Excel).

- You are service-oriented with excellent interpersonal skills.

- You pay strong attention to detail and deliver work that is of a high standard.

- You are adaptable and thrive in changing environments.

- You are highly goal-driven and work well in fast-paced environments.

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