Executive - Customer Experience (1-2 yrs)
Role & Responsibility :
As a Customer Experience Executive, you will be responsible to :
- Interact with customers to provide and process information in response to enquiries, issues, and requests and maintain a strict SLA for replies
- Deep dive into actual issues/concerns raised by users and liase with internal teams to find a resolution
- Be able to work across multiple channels to communicate with customers and handle queries via calls.