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29/12 Soumita Bose
HR at Zyoin

Views:229 Applications:69 Rec. Actions:Recruiter Actions:1

Executive - Customer Escalation/Social Media Escalation (0-3 yrs)

Delhi NCR Job Code: 140913

Roles and Responsibilities :

- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.

- Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.

- Understand the customer grievances and provide appropriate resolution.

- Liaising with different verticals to get the end resolution for the customer.

- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.

- Take a customer-focused approach to handle complaints and escalations.

- Strong follow-up required on all the assigned cases to provide resolution within the framed timelines.

- Ensure that all written communication is carried out as per the customer care procedures

Requirements :

- Minimum 6 months of experience in handling escalations on the Social Media Platform

- Customer Centric approach

- Excellent written & verbal communication skills

- Ready to work for 6 days a week on rotational week off

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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