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06/11 HR
Manager at Pure IT Solns

Views:8 Applications:3 Rec. Actions:Recruiter Actions:3

Executive - Customer Engagement - Eyewear (1-3 yrs)

Hyderabad/Chennai/Bangalore Job Code: 299259

- Minimum of 1 year of experience in a customer-facing role, ideally in the retail or restaurant industry.

Slot : Daily Full Day

Time Slot : 12.30pm to 9.30pm

Hours : 9

Working Days / Week :6

Role Description :

- As a Customer Engagement Executive, your primary responsibility will be to create a warm and welcoming atmosphere for customers visiting the store. You will play a pivotal role in ensuring a smooth and pleasant customer experience by :

- Warmly welcoming all customers upon their arrival at the store.

- Greeting customers and efficiently registering their details in the iPad QMS (Queue Management System) app.

- Effectively directing customers to the nearest Sales Associate or Optometrist as per their requirements.

- Addressing basic customer inquiries and providing information about the store's services and offerings.

- Please note that this role does not involve direct sales; your primary focus is on customer service and assistance.

Ideal Candidate :

- We are seeking an individual who is customer-oriented, professional, and possesses the following qualifications :

- Minimum 1 year experience in a customer facing role

- No specific educational criteria are required.

- A well-groomed and presentable appearance.

- Lenskart, the first of its kind online optical store in India, has made it possible to acquire a good quality pair of specs with prescription lenses for just Rs. 399. With a 48-hour free home delivery guarantee and 365 days return policy, is doing what e-commerce hasn't been able to do in India yet.

- The website has over 500 designs ofeye frames, in multiple colors, for all age groups, from Rs. 399 all the way to Rs. 4,000 for a pair. All one needs to do is select a frame, fill in their power, and place an order. You can pay online or at the time of delivery.

- has the biggest collection of discounted contact lenses consisting of all top-notch brands (viz. Johnson & Johnson, Bausch & Lomb, Ciba Vision to name a few) and be it disposable, toric, colored, or bifocal contact lenses, you can find all possible types here. Lenskart is dedicated to providing its customers with a simple, hassle-free way to replace their contact lenses. One can receive the exact same contact lens, their doctor prescribed, delivered to their door, at a great price

Culture :

- At Lenskart, we obsess over our customers and teams. This has served us well. Our purpose is to transform the way people see and experience the world. We do this by engaging in a sense of play, keeping our minds agile & our actions swift, and through obsessive dedication.

- We encourage people to take risks and believe failure is a comma, not a full stop.

- Our 5 Values are: Customer & Team Obsession, 10X Thinking, Fail Harder, Startup Energy and Collaborative Ownership.

Perks :

- Big Responsibilities From Early Days

- Fast-tracked Promotions

- Relaxed Dress Code

- Intra-preneurship


- Life & Health Insurance Covering Your Family

- Lenskart Discounts for Friends & Family

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