Executive - Customer Engagement - Eyewear (1-3 yrs)
- Minimum of 1 year of experience in a customer-facing role, ideally in the retail or restaurant industry.
Slot : Daily Full Day
Time Slot : 12.30pm to 9.30pm
Hours : 9
Working Days / Week :6
Role Description :
- As a Customer Engagement Executive, your primary responsibility will be to create a warm and welcoming atmosphere for customers visiting the store. You will play a pivotal role in ensuring a smooth and pleasant customer experience by :
- Warmly welcoming all customers upon their arrival at the store.
- Greeting customers and efficiently registering their details in the iPad QMS (Queue Management System) app.
- Effectively directing customers to the nearest Sales Associate or Optometrist as per their requirements.
- Addressing basic customer inquiries and providing information about the store's services and offerings.
- Please note that this role does not involve direct sales; your primary focus is on customer service and assistance.
Ideal Candidate :
- We are seeking an individual who is customer-oriented, professional, and possesses the following qualifications :
- Minimum 1 year experience in a customer facing role
- No specific educational criteria are required.
- A well-groomed and presentable appearance.
- Lenskart, the first of its kind online optical store in India, has made it possible to acquire a good quality pair of specs with prescription lenses for just Rs. 399. With a 48-hour free home delivery guarantee and 365 days return policy, Lenskart.com is doing what e-commerce hasn't been able to do in India yet.
- The website has over 500 designs ofeye frames, in multiple colors, for all age groups, from Rs. 399 all the way to Rs. 4,000 for a pair. All one needs to do is select a frame, fill in their power, and place an order. You can pay online or at the time of delivery.
- Lenskart.com has the biggest collection of discounted contact lenses consisting of all top-notch brands (viz. Johnson & Johnson, Bausch & Lomb, Ciba Vision to name a few) and be it disposable, toric, colored, or bifocal contact lenses, you can find all possible types here. Lenskart is dedicated to providing its customers with a simple, hassle-free way to replace their contact lenses. One can receive the exact same contact lens, their doctor prescribed, delivered to their door, at a great price
- At Lenskart, we obsess over our customers and teams. This has served us well. Our purpose is to transform the way people see and experience the world. We do this by engaging in a sense of play, keeping our minds agile & our actions swift, and through obsessive dedication.
- We encourage people to take risks and believe failure is a comma, not a full stop.
- Our 5 Values are: Customer & Team Obsession, 10X Thinking, Fail Harder, Startup Energy and Collaborative Ownership.
- Big Responsibilities From Early Days
- Fast-tracked Promotions
- Relaxed Dress Code
- Life & Health Insurance Covering Your Family
- Lenskart Discounts for Friends & Family