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30/07 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:8 Applications:15 Rec. Actions:Recruiter Actions:5

Executive - Customer Care - Web Designing Firm (1-2 yrs)

Gurgaon/Gurugram Job Code: 226036

- Opportunity within a company with a solid track record of performance

- Attractive Salary & Benefits

We are hiring for a company for a leading and the best professional web design organisation and offering amazing and exceptional eminence website designing services at a very cost-effective price.

The Job Key responsibilities areas :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.

- Handling incoming queries and building good client relationships.

- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.

- Handing over qualified leads to the sales teams with the objective of closing the sale.

- Maintaining and updating the lead generation database.

- Achieving weekly/monthly targets as set out by the business.

Ideal Candidate Key Competencies :

- You have at least 1 year experience within a Customer Service, Inside Sales or Sales Operations / Support role, ideally within the the Not for profit Sector industry.

- You have a proven track record of meeting/exceeding your targets.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You are highly goal driven and work well in fast paced environments

- You pay strong attention to detail and deliver work that is of a high standard

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