Recruiter at Jobs Territory
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Executive - Customer Care/Voice Support (1-5 yrs)
Job Description for Customer Care Executive :
- Answer incoming calls / Make outgoing calls as per requirement
- Management and resolve customer complaints
- Identify and escalate issues to respective Point of Contact / in respective channel
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up on customer calls where necessary
Requirements :
- 1-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
