IT Recruiter at DSquare Consulting Services
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Executive - Customer Care - Voice Process - Banking (0-1 yrs)
JD - Customer Care Executive for Voice Process (Banking)
We have an opening for one of our clients
Experience : Fresher
Location : Bangalore
Skills & Experiences Required :
- Qualifications : 12th Completion mandatory
- Good Communication skills in English + Kannada/Telugu/Tamil/Malayalam
- Should be excellent with their communication skills.
- Strong analytical skills and be able to manage time effectively.
- Should be able to multi-task.
- This job strong demands for good interpersonal and problem-solving skills.
- Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.
Roles and Responsibilities :
- A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
- The only aim is to ensure customer satisfaction by fulfilling their requirements.
- Should be confident in troubleshooting any such emerging queries and maintaining high standards.
- Develops a strong relationship with their customers and generates trust with an open and interactive communication.
- Acquire and validate information and providing it to the customers with full efficiency.
- Setting up customer accounts and provide relevant information to them.
- Follow the procedure, guidelines provided and implement it while troubleshooting queries.