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21/09 Gayatri Barik
IT Recruiter at DSquare Consulting Services

Views:8 Applications:7 Rec. Actions:Recruiter Actions:1

Executive - Customer Care - Voice Process - Banking (0-1 yrs)

Bangalore Job Code: 234921

JD - Customer Care Executive for Voice Process (Banking)

We have an opening for one of our clients

Experience : Fresher

Location : Bangalore

Skills & Experiences Required : 

- Qualifications : 12th Completion mandatory

- Good Communication skills in English + Kannada/Telugu/Tamil/Malayalam

- Should be excellent with their communication skills.

- Strong analytical skills and be able to manage time effectively.

- Should be able to multi-task.

- This job strong demands for good interpersonal and problem-solving skills.

- Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.

Roles and Responsibilities :

- A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.

- The only aim is to ensure customer satisfaction by fulfilling their requirements.

- Should be confident in troubleshooting any such emerging queries and maintaining high standards.

- Develops a strong relationship with their customers and generates trust with an open and interactive communication.

- Acquire and validate information and providing it to the customers with full efficiency.

- Setting up customer accounts and provide relevant information to them.

- Follow the procedure, guidelines provided and implement it while troubleshooting queries.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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