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21/09 Gayatri Barik
IT Recruiter at DSquare Consulting Services

Views:3 Applications:4 Rec. Actions:Recruiter Actions:1

Executive - Customer Care - Voice Process - Banking (0-1 yrs)

Bangalore Job Code: 234921

JD - Customer Care Executive for Voice Process (Banking)

We have an opening for one of our clients

Experience : Fresher

Location : Bangalore

Skills & Experiences Required : 

- Qualifications : 12th Completion mandatory

- Good Communication skills in English + Kannada/Telugu/Tamil/Malayalam

- Should be excellent with their communication skills.

- Strong analytical skills and be able to manage time effectively.

- Should be able to multi-task.

- This job strong demands for good interpersonal and problem-solving skills.

- Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.

Roles and Responsibilities :

- A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.

- The only aim is to ensure customer satisfaction by fulfilling their requirements.

- Should be confident in troubleshooting any such emerging queries and maintaining high standards.

- Develops a strong relationship with their customers and generates trust with an open and interactive communication.

- Acquire and validate information and providing it to the customers with full efficiency.

- Setting up customer accounts and provide relevant information to them.

- Follow the procedure, guidelines provided and implement it while troubleshooting queries.

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