HR at Shashwath Solution
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Executive - Customer Care - Voice Process (1-2 yrs)
Profile Summary :
We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.
Primary Job Responsibility :
- Understands the various computer screens and how to utilize them effectively
- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff.
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.
- Adheres to all company and specific Contact Centre policies and procedures
- Completes any work as assigned by Management
Education and Essential Experience :
- 6 months BPO or Travel experience
- Graduate/Undergraduate
- Excellent Written and spoken communication,
- Computer Skills ability/experience using computer applications
- Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
- Open to work in a voice environment
Key Enablers :
- Strong process orientation
- High energy, High Integrity & Work Ethics
- Strong interpersonal skills & ability to communicate effectively
- Strong problem solving skills.
