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10/06 Karthik Kashyap
HR at Shashwath Solution

Views:32 Applications:5 Rec. Actions:Recruiter Actions:1

Executive - Customer Care - Voice Process (1-2 yrs)

Bangalore Job Code: 329613

Profile Summary :

We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.

Primary Job Responsibility :

- Understands the various computer screens and how to utilize them effectively

- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff.

- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.

- Adheres to all company and specific Contact Centre policies and procedures

- Completes any work as assigned by Management

Education and Essential Experience :

- 6 months BPO or Travel experience

- Graduate/Undergraduate

- Excellent Written and spoken communication,

- Computer Skills ability/experience using computer applications

- Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)

- Open to work in a voice environment

Key Enablers :

- Strong process orientation

- High energy, High Integrity & Work Ethics

- Strong interpersonal skills & ability to communicate effectively

- Strong problem solving skills.

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