- Regional Role

- Opportunity within a company with a solid track record of performance

- Work alongside & learn from best in class talent

- Join a market leader within Telecommunications

Our Client is hiring for Customer service

The Job You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Developing and managing a portfolio of Key Accounts.

- Achieving monthly sales targets by identifying and developing new customers.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.

- Achieving and exceeding weekly and monthly KPIs.

- Coordinating pre-sales and post-sales follow up.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

- Delivering effective sales skills trainings to the sales teams.

- Coaching sales teams and helping them in applying training content to real life situations.

Ideal Candidate :

- You have at least 1 year experience within a Customer Service, Sales Operations / Support or Telesales role, ideally within the Telecommunications industry.

- You have prior experience in dealing with General Trade / Open Trade.

- You possess solid expertise in Direct Sales and Enterprise Sales.

- Experience within Sales Training, Multi-country Sales and National Sales would be a strong advantage.

- Experience covering Consumer is strong plus.

- You have solid experience in a regional role ideally including experience covering India, Rest of Asia and Southeast Asia.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You are a strong networker & relationship builder

- You pay strong attention to detail and deliver work that is of a high standard

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.