Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Care - Telecom (1-3 yrs)
Customer Care Executive
- Opportunity within a company with a solid track record of performance
- Flexible working options
- Join a market leader within Telecommunications
- We specialize in creating innovative solutions for Digital Marketing, IT & Staffing Services for your business with an incredibly satisfying experience.
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Developing and managing a portfolio of Key Accounts.
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximize share of wallet.
- Achieving and exceeding weekly and monthly KPIs.
- Coordinating pre-sales and post-sales follow up.
- Building strong and collaborative relationships with other internal stakeholders.
- Monitoring market trends and providing regular competitor feedback.
Skills Required :
- You have at least 1 year experience within a Customer Service role, ideally within the Telecommunications industry.
- Experience within Multi-country Sales and National Sales would be a strong advantage.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You pay strong attention to detail and deliver work that is of a high standard
- You are adaptable and thrive in changing environments