Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Care - Telecom (0-2 yrs)
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- A role that offers a breadth of learning opportunities
Our client is a leading Website and Software Development Company. We provide all software solutions at competitive costs across India. We are proficient in web design, web development& Mobile development services, Applications. We use all the latest technologies to introduce changes and give new ideas & create higher level of consistency in our solutions. We bring the art to the cart.
The Job :
Your Responsibilities will include:
- Make Cold Calls to Customers.
- Handle The Outbound Calls. Training Will Be Provided to The Candidate.
- Need To Call on The Data Provided.
- Generate Leads and Do the Further Process
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Willingness to cooperate with customers and management to resolve any issues that may arise.
- You have at least 1 year experience within a Customer care executive, ideally within the Telecommunications industry.
- You are a strong team player who can manage multiple stakeholders
- You are a strong mentor and coach who can build high performing teams
- You pay strong attention to detail and deliver work that is of a high standard
- Candidate Should Be Good in Read and Write and Speak in Hindi and Marathi and English in order to be able to effectively liaise with stakeholders in the region.
- Ability to maintain a calm and polite manner in stressful situations