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05/04 Saaketha
talent Aquisition at Jobsterritory

Views:15 Applications:7 Rec. Actions:Recruiter Actions:7

Executive - Customer Care/Support (1-3 yrs)

Bangalore Job Code: 206615

- Answer incoming calls / Make outgoing calls as per requirement

- Management and resolve customer complaints

- Identify and escalate issues to respective Point of Contact / in respective channel

- Provide product and service information to customers

- Research required information using available resources

- Research, identify, and resolve customer complaints using applicable software

- Route calls to appropriate resources

- Document all call information according to standard operating procedures

- Recognise, document, and alert the management team of trends in customer calls

- Follow up on customer calls where necessary

- Communication in HINDI and ENGLISH is MANDATORY.

Day Shift (10-7) And 6 Days Working And 6 Holidays In A Month

Location : HSR LAYOUT BANGALORE

Face To Face Interviews On 7th&8th April

Pay Ooy : UPTO 4LPA

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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