Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Care - Startup (0-1 yrs)
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Flexible working options
Our client is a VC-funded fast-growing startup working in the home improvement and technology space.
The Job
Your responsibilities will include:
- Handling Chat Process
- Handling Inbound/outbound calls.
- Handling Emails from internal & external customers
- Managing the team of service engineer
- Coordination with various departments like logistics, warehouse, Sales & billing team for resolution of the customer's call
- Maintaining Daily Sheet
Ideal Candidate
- You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Real Estate and Ecommerce / Marketplaces industry.
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
- You are a strong networker & relationship builder
