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14/11 Mrithyunji Prakash
HR at Getinz

Views:8 Applications:10 Rec. Actions:Recruiter Actions:10

Executive - Customer Care - Semiconductors/Electronics Product (1-5 yrs)

Chennai Job Code: 300085

- We are looking for an experienced person in Customer Care with an extraordinary communication skill.

Role : Customer Care Executive

As a Customer Care Executive, the candidate will :

- Deliver daily support to current and prospective clients through various channels, including social media, email, phone, and web-based platforms, utilizing CRM.

- Respond promptly and professionally to all customer inquiries, aiming to generate leads and maintain high customer satisfaction.

- Reach out to enthusiasts and engage them in special events and activities.

- Troubleshoot and resolve customer issues effectively to achieve excellent customer satisfaction.

Eligibility Criteria :

- Minimum of 1 plus years of experience in customer relations and customer service.

- Ability to identify cases that require escalation and handle them efficiently.

- Outstanding verbal and written communication skills.

- Positive outlook and energetic personality.

- Strong dedication to delivering excellence in customer satisfaction.

- Strong follow-through skills.

Note : The candidates who worked in other domains in any of the international call centers, or BPOs are eligible for this position.

- US shift 9.30 PM to 6.30 AM, WFO all 5 days with Rotational week off

- Cab and dinner will be provided from the organization's end.

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