HR - Executive at Navigant Technologies Pvt. Ltd.
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Executive - Customer Care - Pharma (0-1 yrs)
Customer Care Executive
- Manage incoming calls and customer service inquiries
- Provide information about products and services, take/cancel orders, and record details of complaints
- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken
- Follow up to ensure that appropriate actions are taken on customer requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
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