Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
08/05 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:18 Applications:11 Rec. Actions:Recruiter Actions:5

Executive - Customer Care - NGO (0-5 yrs)

Noida/Delhi NCR Job Code: 324695

- Join a market leader within Apparel & Sporting Goods

- Attractive Salary & Benefits

- Work alongside & learn from best in class talent

Our client is a Private incorporated on 27 May 2015. It is classified as Non-govt company and is registered at Registrar of Companies, Kanpur. Its authorized share capital is Rs. 100,000 and its paid up capital is Rs. 100,000. It is involved in Non-specialized retail trade in stores

The Job :

Role Description :

- Identify customers' needs and wants, clarifying information whenever possible.

- Attending customers' queries and complaints as per defined SOP through inbound and outbound customer calls in a timely manner.

- Maintaining a fast response time and great quality overall modes of customer communication.

- Working cross-functionally to ensure customer issues are being flagged and adequately addressed.

- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.

Ideal Candidate :

Role Description :

- Customer Care Representative with Excellent Communication (spoken & written) Skills. Languages: English, Hindi to be able to effectively liaise with stakeholders in the region.

- Excellent verbal, written and interpersonal communication skills.

- Outstanding customer service skills and dedication to providing exceptional customer service.

- Must be a self-motivator and self-starter.

- Focus on quality and customer service.

- Solid time management skills.

- Must be able to effectively deal with people at all levels inside and outside of the Company.

- Creative ability & writing proficiency.

- Ability to multitask and successfully operate in a fast-paced, team environment.

- Must adapt well to change and successfully set and adjust priorities as needed.

- Must be proficient with Microsoft Office (Intermediate Word, Basic Excel).

- People working in the industries like E-Commerce will be preferred.

- Less than a month of notice period candidates are preferred (Immediate joiners are ideal).

Add a note
Something suspicious? Report this job posting.