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03/05 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:38 Applications:17 Rec. Actions:Recruiter Actions:9

Executive - Customer Care - IT (0-5 yrs)

Kolkata Job Code: 211208

- Opportunity within a company with a solid track record of performance

- A role that offers a breadth of learning opportunities

- Attractive Salary & Benefits

Our Client produces uniquely creative and innovative design and flawless and bug free coding which ensures seamless execution and high performance.

The Job You will be responsible for :

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

- Understand the clients' requirements to develop proposals and suggest solutions to help them meet their business objectives.

- Determining project requirements and goals, defining the scope of the engagement and planning timelines.

- Working closely with technical teams to ensure towards smooth delivery of solutions.

- Working in a team of consultants and on various consulting engagements.

Ideal Candidate :

- You have at least 1 year experience, ideally within a IT Consulting, Customer Service or Sales Operations / Support role.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You have excellent written and verbal communication skills.

- You are a strong networker & relationship builder

- You are a strong team player who can manage multiple stakeholders

- You are adaptable and thrive in changing environments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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