Executive - Customer Care - IT (0-4 yrs)
About Role :
We are looking for a Customer Care Executive for a global leader in IT and Software services.
As a Customer Support Associate, you- ll be a problem solver, a coach and sometimes just a really good listener. And you- ll do all this with a smile on your face because we succeed when our customers succeed.
You will :
- Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system
- Use knowledge of web-based applications and networking to troubleshoot and resolve client issues
- Perform tests to isolate the source of issues
- Escalate issues to the Technical team when necessary
- Liaise with all related teams and departments to ensure customer satisfaction and deliver the company's promise
- Verify technical fixes from the Technical team
- Use remote desktop sharing application to assist end-users and resolve issues
- Provide efficient and timely support to customers across geographies
- Adhere to processes defined for case logging via Salesforce or other tools as mandated
- Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trend
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.