Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
08/11 Robin Singh
HR at Pick & Chase

Views:252 Applications:24 Rec. Actions:Recruiter Actions:21

Executive - Customer Care - IT (0-4 yrs)

Delhi Job Code: 97598

About Role :

We are looking for a Customer Care Executive for a global leader in IT and Software services.

As a Customer Support Associate, you- ll be a problem solver, a coach and sometimes just a really good listener. And you- ll do all this with a smile on your face because we succeed when our customers succeed.

You will : 

- Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system

- Use knowledge of web-based applications and networking to troubleshoot and resolve client issues

- Perform tests to isolate the source of issues

- Escalate issues to the Technical team when necessary

- Liaise with all related teams and departments to ensure customer satisfaction and deliver the company's promise

- Verify technical fixes from the Technical team

- Use remote desktop sharing application to assist end-users and resolve issues

- Provide efficient and timely support to customers across geographies

- Adhere to processes defined for case logging via Salesforce or other tools as mandated

- Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trend

Add a note
Something suspicious? Report this job posting.