Executive - Customer Care - International Voice Process - Pharma (1-5 yrs)
Customer Care Executive
International Voice Process
Process : Vodafone UK
Salary : Up To 4.3l
Location : Malad
Skills Required :
- Experience : min 6 month
- Qualification should be 12th
- Candidate should excellent in communication written & verbal
- Voice Versant 60 required
- Rotational Shift for both, male & female
- 5 days working. 2 rotational off.
Responsibilities :
- Customer Care II Problem Solving
- Managing incoming calls and customer service inquiries
- Provide information about products and services, take/cancel orders, and record details of complaints
- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken
- Follow up to ensure that appropriate actions are taken on customer requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
Team G&R Management
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