08/02 Prajakta Nirmale
HR Business Partner at Step Up Find

Views:24 Applications:3 Rec. Actions:Recruiter Actions:0

Executive - Customer Care - International Process - BPO (0-1 yrs)

Punjab/Mohali Job Code: 62636

KEY SKILLS :

- Excellent selling, communication and negotiation skills.

- They need to understand the basics of computers/networking.

- They should know what LAN, IP address, the difference between Router & a modem, Understanding on VPN connection, what is bandwidth, anti-virus etc.

- Understanding of DNS & Telnet.

- Prioritizing, time management and organizational skills.

- Knowledge on how to connect laptop or desktop over Wi-FI.

- Highly motivated and target driven Approach.

- Language proficiency - spoken - Good Communication skills.

- Outstanding verbal, written and listening skills (English).

- Understands details of several functions to provide quality service.

- Carefully write/type messages to ensure a professional tone.

JOB DESCRIPTION & RESPONSIBILITIES :

- Responsible to deliver high quality and productivity results that meet the identified targets.

- Energetic, friendly and approachable individuals who understand the importance of great customer service.

- Need strong command on convincing the customers.

- Transaction handling Services, Problem Solving Efficiency.

- Address & Troubleshooting internet broadband related issues.

- Maintains composure and patience with customers.

- Ability to handle a tough situation with a customer.

- Hit the client metrics.

DESIRED CANDIDATE PROFILE :

- Candidate should have good knowledge of Computer.

- Must be 18 years of age or older.

- High School Diploma or equivalent required.

- Candidate should have excellent Interpersonal skills.

- Open to work in rotational shifts, according to business needs.

- Must pass Operations Validation.

- Candidate should have all relevant documents.

Experience : Minimum 6-month Experience in Customer Care Executive

- International Process.

- Fresher also applied for this Profile.

- Fluent in English.

- Night Shift.

Salary : Monthly 20000

Contact No : 9960670640

Add a note
Something suspicious? Report this job posting.