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14/09 Sameer
HR Executive at Exeliq

Views:115 Applications:21 Rec. Actions:Recruiter Actions:16

Executive - Customer Care - International/Domestic Voice Process - BPO (0-10 yrs)

Gurgaon/Gurugram Job Code: 90922

Customer Care Executive


We are hiring for an international and domestic process for Sales, Customer services, Collections Process.

- The candidate is required to attend to the customer calls and provide them the required information.

- The candidate should be able to understand the client complaints and work upon resolving them.

- Deal with customer queries and ensure the appropriate resolution is offered to be able to manage customer experience and NPS.

- Solving customer queries within a given period of time.

- Also able to sell the new product to new and old customers.

- Able to meet all companies Kpis and SLA.

- Good in solving a complex problem.

Required Experience, Skills and Qualifications :

- Candidate with good customer service skills would be preferred.

- Excellent communication skills (Written & Spoken)

- Any Graduate / Undergraduate / Result Awaited candidates are eligible

- Should be comfortable working in shifts

- Both fresher, as well as experienced candidates, can apply

- Candidate should have good client servicing skills

Benefits :

- CABS

- 5 Days working

- Lucrative Incentives

- Free meal

- Free health Insurance

- Gym Facility

Job Type: Full-time

Salary: - 20,000.00 to - 45,000.00 /month+ yearly bonus

Sameer

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