Immediate Openings for CCE with one of our BPO client. The details are given below.

Our Client : International BPO

Location : Chennai(Siruseri)

Salary : Upto 7 lpa

Experience : 2+ years

Job Description

As a Customer Care Associate, you will leverage your exceptional communication skills and social media acumen to engage with Client's current reservation holders and prospective customers through client's advanced CRM platform. Your dedication to providing top-notch customer service will play a pivotal role in delivering a world-class customer experience and leaving a lasting positive impression of the Client's brand.

Responsibilities:

- Provide customers with expert consultations on topics related to EV ownership, including purchasing, delivery, and charging.

- Convert potential leads into reservations and facilitate new vehicle orders.

- Deliver daily support to current and prospective clients through various channels, including social media, email, phone, and web-based platforms, utilizing Salesforce.

- Contribute to Consumer Relations by actively participating in strategies, processes, policies, and metrics for addressing customer inquiries through multiple inbound channels.

- Respond promptly and professionally to all customer inquiries, aiming to generate leads and maintain high customer satisfaction.

- Reach out to enthusiasts and engage them in special events and activities.

- Troubleshoot and resolve customer issues effectively to achieve excellent customer satisfaction.

Basic Qualifications / Knowledge / Experience:

- Minimum of 2 years of experience in customer relations and customer service.

- Strong social media acumen, with preferred prior experience.

- Ability to identify cases that require escalation and handle them efficiently.

- Excellent verbal and written communication skills.

- Positive outlook and energetic personality.

- Solution-oriented mindset.

- Strong dedication to delivering excellence in customer satisfaction.

- Organizational skills with the ability to manage multiple client responses.

- Strong follow-through skills.

- Ability to work effectively in a team environment.

- Eagerness to collaborate with numerous departments and adapt to different working styles.

- Possession of a valid driver's license and an acceptable driving record.

Vinita Baheti,
IT Recruiter,
Axycube Solutions Private Ltd.,
Mobile : +91 9176321977