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24/01 Bradley Giuseppe
Operations at Bridgepoint Capital N.V

Views:26 Applications:9 Rec. Actions:Recruiter Actions:9

Executive - Customer Care - FMCG (0-2 yrs)

Any Location Job Code: 254993

Job Responsibilities : 

1. Will be in charge of all Customer Service-related tasks.

2. Take care of client complaints, inbound and outbound calls, and online chats.

3. Keep track of customer complaints and report them to the appropriate Quality team for a proper resolution and follow-up. Provide answers to customer questions and information.

4. Managing reports and working on CRM.

5. Any other tasks entrusted to you by management.

Key Competencies :

- Vital networking and communication skills, as well as fluency in English.

- A customer-centric mindset.

- A strategic strategy is required.

- Self-starter who can work under pressure, work well in a team, and multitask.

- The ability to operate in a fast-paced workplace is required.

- At least 6 months of service industry/call centre experience is required.

- Because this is a work-from-home position, a laptop, WiFi, and an Android phone are required. A successful candidate would receive these items from us for free.

Job Type : Full-time

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