Hiring For Walk In of Customer care in a leading education sector Andheri(mumbai)

Job Description Department: Customer Service

Location- Andheri (Mumbai)

NOTE; Min. Graduation is mandatory.

Communication skill should be good.

Freshers can also apply.

Knowledge of MS Excel, Powerpoint, Computer Basic is mandatory.

Job Title: Executive

Job Purpose

- Handle customer query in a way that provides the customer an enriched customer experience

Job Description

Managerial

Operational

1. Act as a single point of contact for phone calls and emails from customers regarding queries and complaints

2. Receiving, logging and managing calls via telephone and email

3. Log all calls in the Service Desk Call Logging system

4. Provide accurate, valid and complete information by using the right methods/tools

5. Take ownership of customers problems and follow up the status of problems on behalf of the customers and communicate progress in a timely manner

6. Publish MIS, dashboard timely and effectively to vendors and customers

7. Manage L1 escalations

8. Collect customer feedbacks

9. Maintain integrity of data

10. Take the extra mile to engage customer

Threshold Competencies

- Quick Learner

- Self-Motivated/Initiative

- Time Management

- Analytical Thinking

- Technical Observation

- Responsive

Differentiating Competencies

- Competency

- Self-Motivation

- Learning Ability

- Time Management

- Analytical Thinking

- Work Responsibility

- General Observation

Knowledge/Skills

- Customer orientation and ability to adapt/respond to different types of customers

- Good presentation & communication skills, both verbal and written

- Proficient knowledge of MS Excel, PowerPoint & Computer Basics

- Good communication skills

Education:

- Graduate (with Major Subjects) in any discipline

- Having minimum 50% marks or higher consistency from Class X onwards

Desired Profile:

Experience 0 - 5 Years

Industry Type Education / Teaching / Training

Compensation: 50,000 - 1,75,000 P.A.

Location Mumbai

Keywords Customer Service Customer Handling Customer Care Calling Operations Customer Experience Communication Skills Service Desk Excel Powerpoint Time Management

Contact - Priti Ahuja
7980466522

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