HR Consultant at Enrolsy Pvt. Ltd.
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Executive - Customer Care - eCommerce (2-7 yrs)
Industry : Online Shopping Portal
Profile : Customer Care Executive
Qualification : HSC / Any Graduate
- Good Communication Skills
- Should have at least 2 years of experience in E-Commerce Company / Process.
Role and Responsibilities:
- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
- Assist clients on order-on-line
- Deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Develop collaborative, positive working relationships with staff at our traditional boutiques
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client
- Maintain and update regular client correspondence
- Fixed Day Shift
- Sunday Fixed Off
Salary : 25K + Attractive Incentives
HR Priyanka : 8879437943
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