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07/11 TrueJobs India
HR Manager at TrueJobs India

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Executive - Customer Care - eCommerce (1-5 yrs)

Mumbai Job Code: 97468

Salary 15000 - 25000

Shift 7am - 4pm, 8am-5pm, 9am-6pm, 10am-7pm, 10pm-7am, 11pm-8pm Rotational off

12th pass mandatory

1 yr experience as Customer Care in E-commerce mandatory

The candidate will have to handle inbound and outbound calls, resolve customer queries and handle customer escalations.

Age 20 - 30 yrs

Excellent English

Candidate Should have Experience in E-Commerce Process Only

Job Description

- Handle inbound/outbound voice calls and handle the end to end email support.

- Respond promptly to customer inquiries /Blog/reviews

- Provide accurate, valid and complete information by using the right methods.

- Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Build sustainable relationship of trust through open and interactive communication

- Follow communication procedures, guidelines and policies

- Communicate and coordinate with internal departments

- Identify and assess customers- needs to achieve satisfaction

- Take the extra mile to engage customers

Whatsapp 8080810793

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