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22/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:4 Applications:4 Rec. Actions:Recruiter Actions:0

Executive - Customer Care - Digital Marketing Firm (0-1 yrs)

Delhi NCR Job Code: 186304

- A chance to accelerate your career

Our Client is among the emerging names in the Digital Marketing Agencies and have already felt our presence among the Leaders of the Digital Marketing Industry.

The Job

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analyzing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

The Profile : 

- You have at least 1 year experience within a Customer Service or Sales Operations/ Support role, ideally within the IT industry.

- Experience covering Consumer is strong plus.

- You have solid experience in a Digital Marketing Agency.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are highly goal driven and work well in fast paced environments

- You are a strong net worker & relationship builder

- You are a strong team player who can manage multiple stakeholders

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